ITIL^® Version 5 – Framework, Certification and Training

ITIL Version 5 is the latest evolution of the globally recognized ITIL framework for service management.
It helps organizations manage services and digital products holistically, achieve measurable business value, and establish a shared language across all business functions.

ITIL Version 5 Trainings

Discover ITIL® Version 5 – Join Our Live Webinar

Discover what ITIL 5 means for you and your organization in our compact, practice-focused webinars. You will gain clear guidance, real-world insights, and actionable recommendations for your next steps — including ITIL certification and transition options.

ITIL® Version 5: What's New?
25.02.2026, 10:00

In this 30-minute webinar, you will gain a practical overview of the key updates in ITIL 5 and why it represents an evolution rather than a revolution. We highlight the most important changes across lifecycle thinking, AI and data governance, and experience management. You will also learn what these updates mean for your organization and which concrete next steps you should consider.

>> Watch the Webinar Recording
ITIL® Version 5: Upgrade & Transition Guide
04.03.2026, 17:00

This webinar is designed for practitioners, trainers and decision-makers who want to understand how ITIL certifications and organizations can transition to ITIL 5. We explain the updated qualification scheme, available upgrade and transition options, the new ITIL AI Governance module, and the different certification paths. You will gain clarity on how to plan your individual training roadmap and align your organization with the new ITIL 5 framework.

>> Register now for March 4

What Is New in ITIL Version 5 Compared to ITIL 4?

ITIL Version 5 builds on ITIL 4 but significantly expands its scope — technically, organizationally and strategically. The focus shifts from optimizing individual IT services to managing services, digital products and value creation end-to-end.

Key updates at a glance:

Expansion from traditional IT service management to digital services and product management
Stronger emphasis on governance, transparency and clear accountability
Integration of artificial intelligence, automation and data-driven decision-making
New modules such as ITIL AI Governance for responsible and compliant AI adoption (including GDPR and EU AI Act considerations)
Clear focus on measurable outcomes and business value
Enhanced ITIL practices with stronger practical implementation and AI integration

Many organizations today operate across multiple frameworks and standards — including SAFe, DevOps, COBIT, ISO 27001 and regulatory compliance requirements. ITIL 5 does not position itself as another isolated framework, but as a connecting structure that integrates methods, standards and governance models into a coherent management approach.

For CIOs, CDOs and executives, ITIL 5 provides a way to reduce complexity, increase transparency and regain strategic control.

What Is ITIL? Framework, Principles and Core Concepts

ITIL Version 5 aims to align all business functions under a shared management philosophy — from IT and product management to operations and executive leadership.
On our “W hat Is ITIL?” page, you will find a structured explanation of the ITIL framework, including its guiding principles, ITIL processes, ITIL practices, roles and value creation model. The content is accessible for beginners while offering sufficient depth for experienced professionals.

What is ITIL?

Learn what ITIL is, what it stands for, and how the globally established ITIL framework supports modern service management across organizations.

Why ITIL Matters for Organizations

Discover how ITIL helps organizations improve service quality, increase transparency, and generate measurable business value.

ITIL Framework & Guiding Principles

Understand how the ITIL framework is structured and which guiding principles shape decision-making, collaboration, and continuous improvement.

ITIL Processes, Practices, Roles & Value Creation

Explore how ITIL processes and ITIL practices organize work, clarify responsibilities, and enable services and digital products to deliver real value.

ITIL Version 5: Governance, Products & AI

Learn how ITIL® 5 strengthens governance, integrates digital product management, and supports responsible AI adoption within organizations.

ITIL FAQ – Frequently Asked Questions

Find clear and concise answers to common questions about ITIL certification, ITIL foundation, and transitioning to ITIL® 5.

Who Benefits Most from ITIL Version 5?

ITIL Version 5 supports organizations in managing services and digital products across the entire enterprise — not just within traditional IT departments.
It is suitable for all areas that take responsibility for service quality, value creation, and customer experience.

It is relevant for:

IT service managers and IT teams
Product managers, product owners and customer experience leaders
CIOs, CDOs and executive leadership
ITIL v3 and ITIL 4 professionals planning their transition
Organizations in regulated industries such as finance, healthcare and the public sector
Non-IT service functions including facility management, logistics and customer operations

ITIL v3 & ITIL 4 – What Does ITIL Version 5 Mean for Existing Knowledge?

Many professionals already work with ITIL v3 or ITIL 4 certifications. ITIL Version 5 has been deliberately designed to build on existing knowledge rather than replace it.

This means:

Core concepts remain relevant
Existing experience can be clearly positioned within ITIL® 5
New focus areas such as governance, services and products, artificial intelligence and compliance expand existing expertise

In most cases, a complete restart is not required. ITIL® 5 enables a structured transition and targeted development of competencies aligned with current market requirements.

Learn more about upgrade and transition options on our ITIL certification page.

ITIL Version 5 at a Glance

ITIL Version 5 in Videos

ITIL® Version 5: What's New?

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ITIL® Version 5 – Framework, Certification and Training