ITIL® Version 5 – Framework, Certification and Training
ITIL Version 5 is the latest evolution of the globally recognized ITIL framework for service management.
It helps organizations manage services and digital products holistically, achieve measurable business value, and establish a shared language across all business functions.
ITIL Version 5 Trainings It helps organizations manage services and digital products holistically, achieve measurable business value, and establish a shared language across all business functions.
What is new in ITIL Version 5 compared to ITIL 4?
ITIL Version 5 builds on ITIL 4, but significantly expands its scope — technically, organizationally and strategically. The focus shifts from optimizing individual IT services to managing services, digital products and value creation end-to-end.
Key updates at a glance:
For CIOs, CDOs and executives, ITIL 5 provides a way to reduce complexity, increase transparency and regain strategic control.
- Expansion from traditional IT service management to digital services and product management
- Stronger emphasis on governance, transparency and clear accountability
- Integration of artificial intelligence, automation and data-driven decision-making
- New modules such as ITIL AI Governance for responsible and compliant AI adoption (including GDPR and EU AI Act considerations)
- Clear focus on measurable outcomes and business value
- Enhanced ITIL practices with stronger practical implementation and AI integration
For CIOs, CDOs and executives, ITIL 5 provides a way to reduce complexity, increase transparency and regain strategic control.
What is ITIL? Framework, Principles and Core Concepts
ITIL Version 5 aims to align all business functions under a shared management philosophy — from IT and product management to operations and executive leadership.
Our “What is ITIL?” page shows you a structured explanation of the ITIL framework, including its guiding principles, ITIL processes, ITIL practices, roles and value creation model. The content is accessible for beginners while offering sufficient depth for experienced professionals.
Our “What is ITIL?” page shows you a structured explanation of the ITIL framework, including its guiding principles, ITIL processes, ITIL practices, roles and value creation model. The content is accessible for beginners while offering sufficient depth for experienced professionals.
What is ITIL?
Learn what ITIL is, what it stands for, and how the globally established ITIL framework supports modern service management across organizations.
Why ITIL Matters for Organizations
Discover how ITIL helps organizations improve service quality, increase transparency, and generate measurable business value.
ITIL Framework & Guiding Principles
Understand how the ITIL framework is structured and which guiding principles shape decision-making, collaboration, and continuous improvement.
ITIL Processes, Practices, Roles & Value Creation
Explore how ITIL processes and ITIL practices organize work, clarify responsibilities, and enable services and digital products to deliver real value.
ITIL Version 5: Governance, Products & AI
Learn how ITIL 5 strengthens governance, integrates digital product management, and supports responsible AI adoption within organizations.
ITIL FAQ – Frequently Asked Questions
Find clear and concise answers to common questions about ITIL certification, ITIL foundation, and transitioning to ITIL 5.
Who Benefits most from ITIL Version 5?
ITIL Version 5 supports organizations in managing services and digital products across the entire enterprise — not just within traditional IT departments.
It is suitable for all areas that take responsibility for service quality, value creation, and customer experience.
IITL Version 5 is relevant for:
- IT service managers and IT teams
- Product managers, product owners and customer experience leaders
- CIOs, CDOs and executive leadership
- ITIL v3 and ITIL 4 professionals planning their transition
- Organizations in regulated industries such as finance, healthcare and the public sector
- Non-IT service functions including facility management, logistics and customer operations
ITIL® v3 & ITIL 4 – What Does ITIL® Version 5 Mean for Existing Knowledge?
Many professionals already work with ITIL v3 or ITIL 4 certifications. ITIL Version 5 has been deliberately designed to build on existing knowledge rather than replace it.
This means:
In most cases, a complete restart is not required. ITIL 5 enables a structured transition and targeted development of competencies aligned with current market requirements.
Learn more about upgrade and transition options on our ITIL certification page.
- Core concepts remain relevant
- Existing experience can be clearly positioned within ITIL 5
- New focus areas such as governance, services and products, artificial intelligence and compliance expand existing expertise
In most cases, a complete restart is not required. ITIL 5 enables a structured transition and targeted development of competencies aligned with current market requirements.
Learn more about upgrade and transition options on our ITIL certification page.
ITIL® Version 5 at a Glance
ITIL® Version 5 in Videos
ITIL® Version 5: What's New?
ITIL® Version 5: Upgrade & Transition Guide
Webinar Presentations
Ready for the next step?
Discover all ITIL Version 5 training and certification programs by Maxpert.
Discover all ITIL Version 5 training and certification programs by Maxpert.